FAQ'S

How can I track my order?

Once your order is dispatched (within 24 hours of being placed), you'll receive a live tracking link via SMS and email, along with an estimated delivery date. You can use this link to keep an eye on your package every step of the way!

Can I cancel or modify my order after placing it?

We’re happy to help! If you need to cancel your order, just let us know within the same day you place it, and we’ll take care of it for you.

How secure is my payment information?

Your security is our priority! We process payments through Phonepe, a trusted and secure payment processor that accepts all major credit and debit cards, UPI, and wallets. We’re also working on adding more payment options soon!

Rest assured, we use industry-standard encryption protocols to protect your payment and personal information from unauthorized access. All sensitive data, including payment details, is encrypted and transmitted securely via SSL encryption.

If you notice any unauthorized charges on your credit/debit card or bank account from purchases made on www.casestales.com, please contact your card provider or bank right away to follow their reporting procedures.

Important Reminder:

Please be aware that casestales.com will never ask you to verify your account or payment details via email. If you receive any email claiming to be from us requesting such information, do not respond and immediately contact our customer care team for assistance.